General Terms of Delivery

GENERAL DELIVERY AND PAYMENT CONDITIONS SERVICE PARTS INT BV , January 2013.

The private company with limited liability Service Parts Int BV is registered in the Trade Register of the Chamber of Commerce under number 11044529. Service Parts Int BV has its registered office in Zaltbommel , Netherlands. Actually located at (5301LW) Zaltbommel (Netherlands) at Valeton 35.
With this publication, all other terms of delivery filed and/or handed over by the Supplier in the past will lapse, unless expressly stated otherwise in an explicit written agreement. The previous terms and conditions will continue to apply to existing agreements and/or deliveries still to be made.

Article 1. Definitions

In these terms and conditions, “Supplier” means the private company with limited liability Service Parts Int BV, registered with the Chamber of Commerce under number 11044529.
In these terms and conditions, “Buyer” is understood to mean: any (legal) person who enters into a purchase or other agreement with the Supplier. “Supplier” is also understood to mean the person on whose instructions and for whose account goods are delivered.
In these terms and conditions, “Force Majeure” means any circumstance beyond the control of the Supplier that prevents the normal performance of the agreement. This also includes strikes, illness of staff, import , export and transport bans, (international) government measures, non-delivery or late delivery by suppliers and damage to the means of production and transport required for the assignment.
In these terms and conditions, “delivery (of goods)” is also understood to mean the provision of services and activities of any nature whatsoever.

Article 2. Applicability

This general delivery and payment conditions apply to all offers and quotations issued by the Supplier as well as to all agreements concluded by the Supplier, however named.
There is a Dutch and an English version of these general terms and conditions. In the event of a (possible) difference in interpretation, the Dutch text is decisive.
These terms and conditions apply to the exclusion of any general terms and conditions used by the Buyer, unless they have been expressly accepted in writing by the Supplier.
The provisions of these general terms and conditions can only be deviated from if and insofar as this has been expressly agreed in writing.
No rights can be derived from such deviations with regard to agreements concluded later and/or new orders or deliveries.

Article 3. Quotations

All quotations from the Supplier must be regarded as non-binding invitations to the potential Customer to make an offer and can be withdrawn or revoked by the Supplier at any time. Quotations therefore do not bind the Supplier in any way, unless the contrary is expressly and unambiguously (in writing) stated in the quotation itself.
The quotations issued by the Supplier include - in particular with regard to the provisions of the previous paragraph -: designs, drawings, models, Supplier, descriptions, images and the like, as well as any appendices and documents relating to a quotation.
The images, drawings and models provided by the Supplier remain the property of the Supplier at all times and must be returned to the Supplier upon first request, failing which the holder will owe the value to be determined by the Supplier. Reproduction of images, drawings and models always requires the written permission of the Supplier. The Supplier reserves all possible intellectual property rights with regard to the images, drawings and models. (see article 6).
Supplier makes the following information available on its website www.ServiceParts.nl;

Business address and registration number at the Chamber of Commerce
The main features of the product including the price
The manner and costs of delivery and payment

For misunderstanding, mutilation, delays or improper transmission of orders as a result of the use of the internet or any other means of communication in the traffic between the Customer and the Supplier, or between the Supplier and third parties, insofar as it relates to the relationship between the Customer and the Supplier, The Supplier is not liable, unless and insofar as there is demonstrable intent or gross negligence on the part of the Supplier.

Article 4. Establishment of agreement

An agreement is only concluded when the Supplier has accepted an order given to it in writing.
The Supplier reserves the right to refuse orders below a minimum order amount or to charge a surcharge. Conditions may also be attached to the acceptance of orders, such as full or partial payment in advance.
If acceptance of an order for a specific item proves impossible for whatever reason, the Supplier will, in consultation with the Buyer, endeavor to deliver an item that is comparable in terms of price and quality. The order will be accepted in modified form after agreement.
The Customer is bound by his order, in whatever form it has been given to the Supplier, after the date of the order or (if it concerns an order given verbally) after the order has been given. A statement from the Buyer that he wishes to cancel or change his order cannot therefore prevent an agreement from being concluded on the basis of the (original) order.
The Customer shall ensure that all data which the Supplier indicates are necessary or which the Customer should reasonably understand are necessary for the performance of the agreement are provided to the Supplier in a timely and complete manner. If the information required for the implementation of the agreement has not been provided to the Supplier in time, the Supplier has the right to suspend the implementation of the agreement and/or to charge the Customer for the additional costs resulting from the delay in accordance with the rates customary for the Supplier. to bring
The order confirmation sent by the Supplier to the Buyer is deemed to fully and correctly reflect the content of the agreement concluded.
Any additional agreements and/or promises made and/or made by Employees of the Supplier, or made and/or made on behalf of the Supplier by other persons acting as representatives, are only binding on the Supplier if these agreements and/or promises have been made by the authorized director(s). of the Supplier have been confirmed in writing.

Article 5. Prices

All prices are stated in € (EURO) exclusive of turnover tax and statutory contributions and, unless expressly agreed otherwise in writing, exclusive of packaging, transport costs and other costs. For the Netherlands and Belgium is delivered free of charge with an order value above € 200.- next day service. Below this value € 7.50 in order costs is applied. The same limit applies to Germany, but € 10 is charged below. Shipments to other countries, price on request.
The prices stated in offers, contracts and order confirmations are based on the cost factors applicable at the time of the conclusion of the agreement, such as exchange rates, manufacturer prices, raw material and material prices, wage and transport costs, insurance premiums, taxes, import duties and other government levies. The information provided by the Supplier with an offer, including price lists, brochures, catalogues, data carriers, the Internet, etc., has been reproduced as accurately as possible. Any incorrect data can never bind the Supplier or lead to any liability on the part of the Supplier. The information provided is only binding after explicit, not automatically generated, written confirmation.
If, after the date on which the agreement was concluded, increases in one or more of the cost factors occur, the Supplier expressly reserves the right to charge the Buyer for these increases or to dissolve the agreement in whole or in part without legal intervention is required. In both cases, the Customer does not (itself) have the right to dissolve or cancel the agreement.

Article 6. Delivery and delivery terms

The delivery times stated by the Supplier take effect on the day on which the agreement is concluded, provided that all information that the Supplier needs for the execution of the order is also in its possession. The delivery times specified by the Supplier can never be regarded as strict deadlines, exceeding them does not entitle to compensation, cancellation or dissolution, unless expressly agreed otherwise in the agreement.
In the event of late delivery, the Supplier must be given written notice of default.
Unless stated otherwise in the order confirmation delivery , administration and transport costs, if applicable, will be charged separately.
Unless the Buyer arranges its own transport, the goods will be shipped by the Supplier in a manner favorable to the Supplier's opinion, with forwarders to be chosen by the Supplier, at the expense and risk of the Buyer.
If a Buyer requests that the delivery of goods take place in a different manner, the Supplier is entitled to charge the associated costs to the Buyer.
If the delivery is made in parts, the Supplier has the right to regard each delivery as a separate transaction.
The customer is obliged to take delivery of the purchased goods within the agreed time. Failing this, the Supplier is entitled to (partially) dissolve the agreement and/or claim compensation.
If the Customer remains in default in accordance with the above (paragraph 7), the Supplier may also demand payment of the purchase price, the goods will be deemed to have been delivered and the Supplier will deliver the goods at the expense and risk of the Customer, against compensation of all costs arising therefrom. save.

Article 7. Intellectual and industrial property rights

All intellectual or industrial property rights to the goods offered by the Supplier are vested exclusively in the Supplier or its licensors. The Customer acknowledges that any intellectual or industrial property rights are vested in the Supplier and will never attempt to infringe them in or out of court.
The Supplier declares to the best of its knowledge that the goods offered by it do not infringe any intellectual property rights of third parties. In the event of claims from third parties regarding an infringement of such rights, the Supplier may, if necessary - at its option - replace or change the relevant product, or part thereof, or dissolve the agreement in whole or in part.
If the Customer is notified by a third party of any third-party claim with regard to a possible infringement of any intellectual property right by a product or part of a product, the Customer shall, under penalty of forfeiture of rights, inform the Supplier within five (5) working days by registered letter of this claim. In the event of such a claim, the Supplier is authorized to defend it, also on behalf of the Customer, or to take legal action against that third party, or to reach an amicable settlement with that third party. Insofar as this is reasonably required of him, the Customer will refrain from the aforementioned measures and will fully cooperate with the Supplier.
The Customer is prohibited from making changes, changes and removals in any way whatsoever to the packaging, the brands, trade names or other distinguishing marks affixed to the articles or packaging supplied by the Supplier.

Article 8. Complaints by the Customer

The Customer guarantees the correctness and completeness of and is liable for the information it has provided to the Supplier.
With regard to the information, measurements, color fastness and the like provided by the Supplier in the quotation (and what forms part thereof pursuant to Article 3 paragraph 2), the Customer must take into account tolerances and changes in the goods delivered by the Supplier. This applies in particular to deviations from the contracted quantity; Here, too, the Customer must take clearances into account.
The goods delivered by the Supplier may deviate from the description in the order if and insofar as it concerns small size differences, quantity differences and minor changes.
Complaints from the Customer that relate to defects in goods that are externally visible, or shortages/surpluses in the quantity(s) delivered, or incorrectly delivered items must be notified to the Supplier by the Customer within 5 (five) working days after delivery. . This must be done in writing with a clear and precise description of the complaint. The Customer must carry out a careful and timely inspection.
Defects that were not externally visible at the time of delivery, nor could become apparent during a careful and timely inspection at the time of delivery, must be reported to the Supplier by the Customer within 5 (five) working days after these defects came to light. be notified in the manner specified in paragraph 4.
Any right of claim of the Customer against the Supplier, relating to defects in the goods delivered by the Supplier, lapses if:
the defects have not been notified to the Supplier within paragraphs 4 and 5 and/or not in the manner indicated there;

the Customer does not cooperate with the Supplier or does not cooperate sufficiently with regard to an investigation into the merits of the complaints;

the Customer has not set up, handled, used, stored or maintained the goods in the correct manner or has used or treated the goods under circumstances or for purposes other than those envisaged by the Supplier;
The application of the use of the goods in respect of which the complaints have been made by the Customer will continue;
the warranty period stated in the individual agreement has expired or the warranty period of the relevant item has expired.
The warranty period on items supplied by the Supplier, unless expressly stipulated otherwise by the Supplier for certain products, is limited to 6 (six) months after delivery to the Customer under normal use or so much shorter as provided by the original supplier/producer. Used goods (USED) have a 30-day warranty. Only if the warranty obligations to the point the goods delivered by the Supplier have not been taken on by third parties (such as manufacturers), the Customer can vis-à-vis the Supplier for the foregoing warranty claims assert.
If the Buyer wishes to return items delivered, for whatever reason, this can only be done after obtaining a Return Material issued by the Supplier. Authorization number (= RMA number ) and with a clear statement of the reason for the return, any defects found and/or a statement of the delivery errors found and in the manner indicated by the Supplier.
The right of return does not apply to:

cartridges and toners;
Consumables items where the packaging has been opened
Computer components where the packaging has been opened;
Already built-in components
Lamps, active and passive components and related items;
Special orders, such as orders for non-stock items and spare parts
UPS batteries
Products without original packaging

The customer is not entitled to return the goods for which there is no substantiated complaint. If this is nevertheless done without valid reasons, then all costs associated with the return shipment will be borne by the Customer. In that case, the Supplier is free to store the goods with third parties at the expense and risk of the Customer.

In the event of a complaint that is legally valid according to the Supplier and if there is a guarantee, the Supplier is only obliged to, at the Supplier's discretion: a. (free of charge) repair defects that are the result of manufacturing and material errors; b. delivery of replacement goods or parts, after receipt of the defective goods or parts; c. repayment of the purchase price received/crediting of the invoice sent to the Customer with dissolution of the concluded agreement without judicial intervention, all insofar as the purchase price, the invoice and the agreement relate to the defective goods delivered;

If the Buyer has carried out repairs and/or changes to the goods without prior, explicit and written permission, any warranty obligation of the Supplier will lapse.

Article 9. Liability

Except for intent or recklessness on its part or on the part of its managers, the Supplier is not liable for any damage, of any nature whatsoever, that the Customer, its staff or other auxiliary persons, or a third party may suffer as a result of the failure to function properly of the goods delivered or services performed by the Supplier or the faultiness of the goods delivered or services performed by the Supplier, and for damage resulting from any advice from the Supplier with regard to those goods, as well as for damage resulting from late , incorrect or incomplete delivery of the relevant goods or services.
In the event that it should be legally established that the Supplier is liable for any damage referred to therein, despite the provisions of the previous paragraph, its liability in any case limited to the amount that is paid out under any existing insurance for it, failing which the liability is limited to the invoice value of the goods delivered by it to which its liability is related.
The Customer indemnifies the Supplier against all claims from its auxiliary persons, including its personnel or representatives, and/or third parties, regarding damage for which the Supplier has excluded and/or limited its liability towards the Customer.
The provisions of paragraphs 1-3 relate to the contractual and extra-contractual liability of the Supplier.

Article 10. Retention of title and security

All goods to be delivered and delivered by the Supplier to the Customer remain the property of the Supplier until the Customer has fulfilled all its obligations towards the Supplier. to the point the relevant, previous and subsequent similar deliveries, to the point additional work performed or to be performed by the Supplier, as well as to the point the Supplier's claims against the Buyer due to the Buyer's failure to fulfill its obligations towards the Supplier. If the Supplier deems it necessary, it has the right to demand security from the Customer with regard to the fulfillment of its obligations.
Without prejudice to the provisions of this article, the Buyer is permitted to sell the goods to third parties, but only in the context of its normal business operations. In that case, the Customer is obliged to immediately transfer the funds obtained to the Supplier or, if no cash payment has been made, to transfer the acquired claims immediately to the Supplier.
The Customer also undertakes to establish a right of pledge for the benefit of the Supplier at the first request, as referred to in art. 3: 239 of the Dutch Civil Code against claims against third parties arising from the sale of the goods delivered by the Supplier.
If due to processing or processing by the Buyer, if the Supplier's title to the goods delivered by the Supplier has been lost, the Buyer is obliged to immediately establish a non-possessory pledge for the benefit of the Supplier on the goods created after the treatment or processing. In case by the the processing or processing of a new good is formed, the Customer will act on behalf of the Supplier in such formation and the Customer will hold the new good for the Supplier.
The customer is not entitled to pledge the goods as a tacit pledge or to establish any other business or personal right thereon for the benefit of a third party.
The Supplier is at all times entitled to take possession of the goods that are located under the Customer (or third parties), but belong to the Supplier, as soon as it can reasonably assume that there is a realistic chance that the Customer will not fulfill its obligations. to fulfil. If the Supplier claims the goods as its property, the Customer is obliged to indicate to the Supplier the place where the goods are located and the Customer grants permission now for then to enter the relevant sites and buildings (or have them entered) in order to take back the goods. . After repossession, the Customer will be credited for the market value, which can under no circumstances exceed the original purchase price, less the costs incurred on the repossession and the damage that the Supplier suffers as a result of repossessing the goods. The foregoing is without prejudice to the rights as ensuing for the Supplier from common law: in particular, the Supplier retains the right to claim performance and/or compensation from the Customer after it has taken possession of the goods.
The Customer is obliged to bear the risk of fire , to insure against explosion and water damage as well as theft with regard to the unpaid goods and to show proof of this insurance to the Supplier on request. All claims of the Customer against the insurers of the goods under said insurance policies will, as soon as the Supplier indicates that it wishes this, be pledged to it by the Customer in the manner indicated in art. 3:239 of the Dutch Civil Code, as additional security for the Supplier's claims against the Customer.
The Customer is obliged to identify the goods delivered to it by the Supplier and the goods still under its control as the property of the Supplier and to keep them identified until ownership has passed to it.
Insofar as the Supplier has (other) claims against the Buyer (as referred to in paragraph 1) and it has delivered goods to the Buyer that are not or no longer subject to retention of title, the Buyer hereby establishes security for the fulfillment of its obligations in favor of the Supplier ( already now for then) a non-possessory pledge on these goods as it accepts this non-possessory pledge. The Buyer will guarantee that it is authorized to pledge the goods and that, apart from the rights of the Supplier, no pledge and/or limited rights rest on the goods.
The Customer undertakes not to assign or pledge claims it acquires against its customers to third parties without the prior written consent of the Supplier. The Customer further undertakes to pledge the said claims to it as soon as the Supplier expresses the wish to do so in the manner indicated in art. 3:239 of the Dutch Civil Code as additional security for its claims against the customer for whatever reason.

Article 11. Payment

Payment must be made in € (EURO), unless otherwise agreed, without any deduction or discount, in cash at the place where the Supplier is established or by transfer to a bank account designated by the Supplier, immediately after delivery of the relevant goods, at least within 30 ( thirty) calendar days after the invoice date, unless expressly agreed otherwise in writing. In the case of payment by bank or giro, the day on which the Supplier's bank or giro account is credited counts as the day of payment. If the Customer remains in default of timely payment, it will forfeit to the Supplier or the credit insurer of the Supplier, without any further notice from the Supplier being required, from the due date until the day of full payment, interest equal to the statutory (European) commercial interest plus 5% per annum, calculated on the unpaid amount, which interest is immediately due and payable without further notice of default.
Complaints, shortcomings, defects, shortcomings, etc. do not suspend the Customer's payment obligation. The Customer is not entitled to deduct any amount in any capacity whatsoever without the express written consent of the Supplier.
If the Customer does not make (full) payment on time, it will be in default without any further notice of default being required and the Customer's claims against the Supplier will be immediately due and payable. In that case, the Supplier has the right to suspend the fulfillment of all obligations arising from obligations with the Customer, without prejudice to all rights arising from general law.
We are also entitled to demand early payment for all deliveries still to be made in cash before delivery of the goods or guarantee. Furthermore, the Supplier is then entitled to dissolve the agreement without judicial intervention, whereby the Buyer then has the obligation to return the delivered goods, or the obligation to otherwise undo the performance performed by the Supplier, without prejudice to the Supplier's right to compensation. .
All costs involved in the collection of invoiced amounts (including the extrajudicial and actual judicial collection costs, therefore not limited to the liquidation rate) are at the expense of the Customer. The extrajudicial collection costs amount to a minimum of 15% of the principal sum with a minimum of € 150, all excluding turnover tax. The legal costs are expressly not limited to the legal costs to be liquidated, but will be borne in full by the Customer if the Customer is (for the most part) put in the wrong.
In addition, all adverse consequences of exchange rate loss or otherwise resulting from late payment or non-payment are for the account of the Customer, even if the Customer has fulfilled its payment obligations in a timely manner according to the provisions existing in its country, but circumstances or measures beyond its control prevent the transfer. have taken place in a manner detrimental to the Supplier.
In accordance with Article 6:44 of the Dutch Civil Code, payments are first deducted from the costs referred to in paragraph 5, then from the interest due and finally from the principal and accrued interest.
If the financial position of the Customer after the conclusion of the agreement, but before the delivery of the goods, significantly deteriorates, the Supplier is entitled to waive further performance of the agreement in whole or in part, or to amend the payment conditions. to claim.
The Supplier is entitled to transfer its claims arising from all transactions with Customers to a credit insurer or factoring company of the choice of the Supplier.

Article 12. Force majeure

Force majeure on the part of the Supplier is understood to mean: any circumstance independent of its will or unforeseeable and unforeseen circumstance that permanently or temporarily prevents the fulfillment of obligations to which these terms and conditions apply. Force majeure also includes, insofar as not already included in the previous description, transport ban, import ban, strike, company occupation, absenteeism of staff, transport possibilities, riot, acts of war, fire, water damage, defects in machines, disruptions in the supply of energy, government measures, including in any case import and export restrictions, a sales ban, everything at the Supplier or at its suppliers, as well as non-performance by its suppliers as a result of.
If, in the opinion of the Supplier, the force majeure is of a temporary nature, it has the right to suspend the performance of the agreement until the circumstance causing force majeure no longer occurs.
If, in the opinion of the Supplier, the force majeure is of a permanent nature, it has the right to adapt the agreement to the circumstances or to dissolve it in whole or in part without judicial intervention, without being obliged to pay any compensation to the customer.
If the Supplier has already partially fulfilled the agreed obligations upon the occurrence of the force majeure situation, it is entitled to invoice separately and in the interim for the work performed and the customer must pay this invoice as if it concerned a separate transaction.

Article 13. Dissolution and suspension

In cases where the Customer:

is declared bankrupt or submits a request for bankruptcy or suspension of payments;
proceeds to cessation or transfer of his company or an important part thereof, including the contribution of his company to a company to be established or an existing company, or changes the objectives of his company;
dies, is placed under guardianship or the Natural Persons Debt Rescheduling Act is declared applicable; or
is in default to the point the fulfillment of an agreement concluded with the Supplier; all claims of the Supplier against the Customer are immediately due and payable and the Supplier has the authority to suspend the fulfillment of its obligations (in whole or in part) and/or to terminate or dissolve the (long-term) agreement with the Customer with immediate effect and/or or to claim compensation, without being obliged to pay any compensation.

The Supplier is entitled to suspend the fulfillment of its obligations until the Customer, at the request and to the satisfaction of the Supplier, has provided security for the fulfillment of all its obligations under the agreement. This provision also applies if credit has been stipulated. The Buyer's refusal to provide the requested security entitles the Supplier to dissolve the agreement and take back the goods delivered, without prejudice to the right to compensation for the goods already delivered by the Supplier and without prejudice to the Supplier's right to compensation for damage, costs and interest.
The Customer is not entitled to dissolve the agreement in whole or in part or to suspend its obligations, except in the cases as determined elsewhere in these terms and conditions.

Article 14. Termination

In the event that an agreement has been concluded for a definite or indefinite period of time, the Supplier is always entitled to terminate it, for whatever reason, with due observance of a reasonable term. Under no circumstances is the Supplier obliged to pay any compensation.
The Customer is never entitled to terminate without the prior written consent of the Supplier. The Supplier may attach conditions to the granting of permission for termination, such as: hers judgement.

Article 15. Settlement

The Supplier is always entitled to set off all claims of the Buyer against the Supplier that can be valued in money against claims against the Buyer from the Supplier and the companies affiliated in any way with the Supplier.
If the Customer is in any way part of a group of companies, the Customer within the meaning of this article also includes all companies belonging in any way to that group.

Article 16. Applicable law and dispute resolution

Dutch law applies exclusively to all agreements entered into by the Supplier. Application of it Viennese Sales Convention ( CISG ) is excluded.
All disputes of any nature whatsoever related to/resulting from agreements entered into by the Supplier will be submitted exclusively to the competent court of the Court East-Brabant in the Netherlands.
The provisions of paragraph 2 do not in any way affect the Supplier's right to apply at all times to the competent court of the place where the Customer is established, or, if the Supplier so wishes, to apply to the Netherlands Arbitration Institute.

Article 17. Partial Invalidity

If any provision of these terms and conditions becomes unenforceable in whole or in part, whether or not because of any mandatory legal provision or if they subsequently lose their validity and enforceability, the validity of the remaining provisions of this agreement shall not be affected.
The same applies insofar as it should be concluded that these terms and conditions contain one or more gaps. In the event of invalidity or unenforceability of a provision or to complete a gap, the appropriate provision on which the parties would have agreed will apply insofar as they would have included this provision on this point in the applicability of these terms and conditions.
If the parties fail to agree on the interpretation and meaning of any particular provision of this agreement or any provision is invalid or unenforceable as aforesaid, such provisions shall be construed or deemed to exist as a provision in accordance with the presumed actual intent of that provision.

I. General

In general, the following conditions and procedures apply to any return shipment. Depending on the reason for the return, additional conditions and procedures apply.

It must be prescribed prior to a return shipment RMA form to be filled in. It RMA form will be sent to you after consultation with one of our salesmen and can be requested from the Sales department.
After receiving it RMA form will be reviewed by the Sales Department. If the item is eligible for return, you will receive it from the Sales department RMA form return with a RMA number .
If applicable, the items must be returned in their original, undamaged consumer packaging. This packaging must be returned without its own stickers, price labels, etc. and without writing.
The entire article including all parts must be returned. Unless otherwise agreed.
The item must be well packaged ( outer box ) to be shipped. Damage caused by insufficient packaging during transport may mean that we cannot process the items.

Unfortunately, we can return items that do not meet the above general conditions will not be processed. The item will be returned and the costs for this will be charged.

II. Ordered wrong

It is possible that you make a mistake during the ordering procedure, or, for example, order the wrong quantity. We offer you the option to return these items. The following conditions and procedures apply:

The total value of the items you want to return must be more than €30.
Articles specially ordered by SERVICE PARTS INT BV at your request are not eligible for this.
Written notification within 5 working days after receipt of articles via e-mail:
If the items can be returned, you will receive it RMA form return provided with a by SERVICE PARTS INT BV RMA number .
Return the items with the prescribed and fully completed RMA form provided with attachments within 14 days.
After receipt and inspection of the returned items, you will receive a credit note.
We reimburse you 80% of the invoiced net selling price .

III . Delivery SERVICE PARTS INT BV does not match packing slip

If the packing slip received deviates from the actual delivery, for example when:

other items on the packing slip and/or
incorrect numbers on the packing slip

and You want to return these items, the following applies:

Report in writing within 5 working days after receipt of goods by e-mail
SERVICE PARTS INT BV will contact you to solve the problem and discuss the further procedure.

IV. Wrong delivered by SERVICE PARTS INT BV

If SERVICE PARTS INT BV:

delivers other items than those ordered by you
delivers the correct item, but more was delivered than ordered

and You want to return these items, the following applies:

Report by telephone via the Sales department within 5 working days after receipt of goods, telephone number 0418 635420
SERVICE PARTS INT BV will make arrangements with you to solve the problem and agree on the further procedure.

V. Defective item within warranty

If applicable, the warranty periods and conditions of the manufacturer are used. A number of items such as: UPS batteries and lamps are excluded from the warranty. For additional information, please contact the Sales department. If it appears that the defect is the result of damage, improper or incorrect use, failure to follow the instructions for use, damage to vulnerable (parts) parts or normal wear and tear, no claim can be made under the warranty. This also applies if the item is excluded from the warranty.

Claims under warranty must be reported in writing to the Sales department within 30 days of discovery of the defect/defect.
After review of your report, you will receive, if applicable, a RMA number .
The article serves together with RMA form within 14 days of granting it RMA number to be sent.
After receiving the item with RMA form it is assessed whether the defective item falls within the warranty. If the item is NOT a defective item within warranty, you will be contacted.
Repair of defective items within the warranty is free of charge insofar as the warranty provisions apply and the warranty period has not expired. We will always try to repair the item. So wait before ordering a new item. The repaired item will be returned with a repair report.
If the item cannot be repaired within warranty, a new item will be sent. If the article is no longer available, a replacement equivalent article will be sent.
If the article, after extensive testing and inspection by SERVICE PARTS INT BV, does not show any defects, we are forced to charge a minimum of € 20 for research costs. SERVICE PARTS INT BV can adjust the research costs without pre-notification. The product will be returned and the costs for this will be charged.
Items that can no longer be repaired will not be returned.

VI . Defective item out of warranty

A defective item out of warranty is an item that has become defective AFTER the warranty period and/or the defect has arisen as a result of damage, improper or incorrect use, failure to follow the instructions for use, damage to vulnerable (parts) parts or normal wear and tear. This also applies if the item is excluded from the warranty. A defective item out of warranty can be offered for repair. The costs incurred and/or any costs still to be incurred by SERVICE PARTS INT BV (examination, repair, replacement parts, etc ,) will then be charged, as well as the shipping costs. A cost estimate can be provided on request prior to the repair of a faulty out-of-warranty item.

VII . Transport damage

You should always refuse a visibly damaged or opened package. You serve directly contact the Sales Department. As soon as the damaged/opened shipment that you refused has been returned to SERVICE PARTS INT BV, crediting of the damaged/opened shipment will follow. Transport damage that is not visible and only after opening the outer box is determined, must be reported within 48 hours after delivery. If applicable, any receipts must always be signed with the statement "subject to verification". Unfortunately, we cannot process claims that have not been reported within 2 working days.